If you’re like me, you may have stumbled across a young startup, Done, while researching ADHD treatment options online. And if you browse Instagram, you have most definitely seen some of their ads following you around. I couldn’t help but ask, “who are these guys, and is Done legit?” Can a tech company with fancy branding really deliver value to folks who need genuine ADHD treatment?
Well, fast forward a couple of years, and Done remains one of the leading providers in online ADHD diagnosis and treatment. And unlike others, Done is one of a select few who still prescribes stimulant-based medications like Adderall.
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How does Done ADHD work?
Done First is a telepsychiatry company that specializes in ADHD treatment. Through embracing telemedicine, they set you up with their team of psychiatrists who will diagnose your symptoms and craft a long-term treatment plan to help you tackle your ADHD head-on.
1 – Fill out a quick, ~1 minute assessment.
If ADHD seems likely, you’ll book an assessment with your doctor, as early as the same-week. At this time you’ll put $20 down, and the remaining $179 will be charged two days before your appointment.
Normally, you decide whether you’d like to do your appointment online or in-person. But due to COVID-19, all appointments are virtual.
2 – Fill out a ~5 minute medical history questionnaire.
3 – Meet with your online doctor, who will make a diagnosis.
Expect this to last around 45-60 minutes.
4 – All done. 😉
Get your treatment, including any medication that may be helpful, delivered straight to your door (if applicable).
Recommended
Telemedicine
What treatments does Done offer?
Since ADHD medications are not a one-size-fits-all solution, Done will work with you to find the one that is right for you. Prescription medication is the most effective treatment for ADHD, but it’s not for everyone.
While they don’t publicize the specific prescriptions on their website, it’s fair to guess that they prescribe some of the more commonly-prescribed medications, like Adderall and Vyvanse (when appropriate). An example of when it wouldn’t make sense to be prescribed stimulants, like Adderal, is if you’re susceptible to heart problems or addiction.
While I haven’t personally been prescribed Adderall by Done (I use another telehealth company), I have read multiple reports from others’ who claim they have.
And for folks who would instead steer clear of medications altogether, Done can help you confront your ADHD through diet, vitamin supplementation, and mindfulness exercises. They also offer patients more holistic treatment approaches when drugs don’t make sense, which is a great, unique offering.
How much does Done ADHD cost?
With Done, you’re looking at an initial $199 to start, and $79/mo membership thereafter.
This includes a video consultation and diagnosis, personalized treatment plan, free delivery of treatment, and continuous care via chat.
This does not include the copay for your prescriptions.
As an example, a typical prescription of one month’s worth of generic Adderall would run you about $25 from most major pharmacies, based off GoodRx data. So, about $100/mo for a life-changing treatment. Not cheap, but as anyone who’s been through it knows, it’s worth it.
It’s worth mentioning that Done isn’t the only company embracing telemedicine as a means for treating ADHD. Ahead (no longer in business) used to be the frontrunner, but nowadays it really does seem like Cerebral is the force to be reckoned with, when it comes to online ADHD treatment. However, with Cerebral unable to prescribe stimulant ADHD medication, some may turn to Done for their treatments in the future.
Take a look at why that is in this comparison table. But do take note that Cerebral no longer prescribes Adderall or other controlled substances.
Done ADHD vs competitors
Done vs Klarity vs Cerebral | Done | Klarity | Cerebral |
|---|---|---|---|
| Price of 1st month | $199 | $149 | $30 |
| Monthly price thereafter | $79/mo | $58/mo | $99/mo |
| Offers online ADHD diagnosis/treatment? | ✔ | ✔ | ✔ |
| Prescribes stimulants, like Adderall? | ✔ | ✔ | ❌ |
| Prescribes nonstimulants, like Strattera? | ✔ | ✔ | ✔ |
| Prescription cost | included | $25/mo | included |
| Therapy add-on? | ❌ | ❌ | ✔ (+$160/mo) |
| Website |
What does the Done ADHD membership include?
For $79/mo, a Done membership will get you:
– Continuous care by your doctor for any questions or concerns with your treatment. This means unlimited messaging with your care team, regular checkups on how you’re doing and how your treatment plan is progressing, how you’re feeling about any medication, etc.
– Ability to request a refill for your treatment each month. Note that even if you are prescribed a medication by Done, you will only be able to request refills if you have an active membership.
– Free delivery for medication. Not all pharmacies accept telemedicine-based prescription refills, but Done is constantly working to ensure patients get the ADHD medication they need.
– Referrals. If you ever feel like you need additional help that’s outside Done’s scope of support (like therapy or more involved psychiatry), Done will help coordinate that for you. Everything is fully HIPAA compliant so they can share up-to-date health history with therapists.
– A health dashboard, where you can constantly track symptoms, how you’re feeling and how treatment is progressing. This is also where you can chat with your care team.
Does Done ADHD operate in my state?
Done ADHD’s operations are limited to the states in which they have licensed doctors, and where they’re legally able to ship controlled medications to patients’ homes. Currently, they support patients in the following states:
- Arizona
- California
- Colorado
- Connecticut
- Washington D.C.
- Florida
- Georgia
- Hawaii
- Iowa
- Illinois
- Indiana
- Kansas
- Kentucky
- Maine
- Maryland
- Massachusetts
- Michigan
- North Carolina
- Nebraska
- New Jersey
- New Mexico
- Nevada
- New York
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- Wisconsin
*In California and New York, Done is able to ship medications to your door. In other states, you’ll provide them with a nearby pharmacy from which you’ll pick your prescriptions up in-person.
Pros and Cons
- Free prescription refills and delivery.
- Text reminders let you know when it’s time to refill your prescription.
- Fast appointment booking. In some cases, Done can get you booked you same-week. If you’re going to a traditional physician or psychiatrist, you might wait weeks or months.
- Online appointment booking and prescription refill requests.
- Flexible, continuous care over email or video.
- Reviews have generally skewed toward the negative.
- Their team can be fairly non-responsive.
Done ADHD Reviews: What’s the internet saying?
Reviews.io 4.7 star | 170+ reviews
Trustpilot 2.6 star | 2.3k+ reviews
The team here at Zenmaster has been following Done’s journey for 2+ years now, and throughout that time, we’ve watched them have some real ups and downs.
To some, the upbeat Instagram and TikTok ads depict them in a positive light. And to others, the media backlash they’ve received for these very same advertising tactics and lax prescribing practices paints a different picture.
In an effort to find meaningful trends in the ways customers feel about Done, our team scraped a random sample of 150 customer reviews of Done. Then, we tasked a neutral third party to categorize and summarize the findings. Take a look:
👍 The Good
- Easy and convenient
- Customer service is responsive and helpful
- Clinicians are knowledgeable and professional
- Done’s health-tracking dashboard is helpful
- Patients feel improvement
- Appointments are easy to book
👎 The Bad
- Reports of issues around a lack of responsiveness or communication by the team
- Billing issues
- Scripted emails from Support
- Difficulty in getting in touch with providers
Is Done ADHD legit?
For some people, yes, Done seems to deliver an excellent experience to patients in need of ADHD diagnosis and prescription care.
But for others, the experience has fallen well short of expectations. The majority of these instances involve either a lack of responsiveness by the team, or an inability to fill prescriptions due to a nationwide shortage of Adderall. But since moving away from the online pharmacy Truepill, Done seems to have avoided this issue moving forward.
All-in-all, Done IS legit. They offer online ADHD treatment to their patients. And they are able to prescribe controlled medications (or whichever their providers deem most appropriate), which is excellent because drugs like Adderall are among the most effective when it comes to ADHD care.
Confronting ADHD is no easy road, and it kinda sucks that Done isn’t the perfect company. But at the end of the day, if you’re looking for online ADHD treatment and you (for whatever reason) know that stimulant-based medications like Adderall work best for you, go with Done. And if you’d rather avoid them entirely, it’s worth checking out Klarity ADHD.
Matt Oney
Frequently Asked Questions
Yes. Done’s prescribers are able to prescribe Schedule II controlled substances like Adderall and Vyvanse.
At the risk of over-simplifying things, Done is a tech company that connects you with leading psychiatrists. You connect with them virtually, over video and email, to walk through the same processes as you would in-person. They’re able to walk through all the same diagnostic and treatment procedures as you normally would, as well as receive the exact same prescription medication.
Nope! New patients will have no issues transitioning into Done. But patients who have previously been diagnosed with ADHD and//or been prescribed medication may also get a bit of a “fast track.”
Done only accepts patients age 18 and over.
No. Think about it: legally, no doctor or service out there could ever guarantee a controlled substance to a patient, even if he or she is diagnosed with ADHD. Some people are hypersensitive to stimulants, some have addiction problems, and as unfortunate as it is, some folks out there could be trying to use Done’s services specifically in an attempt to gain access to drugs like Adderall, a Schedule I controlled drug. So no, you’re not guaranteed to be prescribed Adderall.
With that being said, drugs like Adderall are widely touted as the most effective for treating ADHD (Pubmed), which is something at the forefront of doctors’ minds when they’re crafting your treatment plan.
Yep! Done also treats depression, anxiety, and PTSD. Although, do take note that you’re usually paying a bit of a premium to any company that offers online ADHD treatment, because it’s more of a specialization.
Yes and no.
If you have insurance, you can use that to pay for any medication you might be prescribed by your doctor. Without insurance, prescriptions will usually run you $40-70, but with it, you’re looking at just the copay of around $20. Your copay will be the same as it would at any other pharmacy.
You can’t use insurance to pay for Done ADHD itself — so no doctor visits or membership costs.
By default, your pharmacy will be set to Pharmblue, who Done partners with to send your prescriptions straight to your door.
If you’re in a state where having your prescription delivered to your door isn’t possible, be aware that CVS has recently announced that they will not be filling any ADHD prescriptions from Done. As of now, it looks like they’re the only major pharmacy taking this action, so you should be able to fill you prescription at other pharmacies near you.
